Reference

Terms & Conditions That Protect Your Account

Our terms lay out how your account works, what we expect from you, and how we handle your data and withdrawals.

Account responsibilityPayment verificationWithdrawal rules
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orca128 Terms & Conditions That Protect Your Account
GET HELP FAST

How to Reach Us About Terms or Your Account

Live Chat Open the chat icon in the bottom-right corner of the lobby any time.
Email Support Send account-security concerns or detailed disputes to [email protected].
Account Settings Visit Settings → Account & Terms inside the lobby to review your signed agreement…
SECURITY & DATA

How We Protect Your Data & Account Access

Encryption & Storage

All personal data, payment information and play history are encrypted in transit and at rest.

Withdrawal Verification

Before any payout clears to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the withdrawal…

Login & Session Control

You can view and log out from all active sessions in Account → Security.

Data Retention

We keep your account and transaction records for seven years for regulatory compliance.

Terms Changes

If we update these terms, we notify you by email and inside the lobby.

Account Closure & Disputes

You can close your account any time via Account → Settings → Close Account.

Questions About Your Rights & Obligations

Sharing your login violates our terms and puts your funds at risk. We reserve the right to freeze a shared account and require proof of identity to unlock it. All activity under your credentials is your responsibility, so keep your password private.

Yes, but only before verification starts. Once we've confirmed your identity and the withdrawal is being processed to your payment method, cancellation isn't possible. Contact support immediately if you want to stop a pending withdrawal.

We retain your account history for seven years for compliance with local financial rules. You can request deletion of non-essential personal data by emailing [email protected]; we'll remove it within 30 days where local law permits.

Using multiple accounts, claiming false identity, attempting unauthorised access, or withdrawing funds you haven't deposited yourself all breach our terms. We investigate and may suspend or close your account if we find a breach.

No, once your DANA, OVO, GoPay or QRIS deposit clears into your lobby balance, it's yours to play with. We cannot reverse a successful deposit. If you made a mistake, contact support to discuss your options.

Email [email protected] or use live chat immediately. Include the date and any suspicious activity. We'll freeze your account, verify your identity, and reverse any unauthorised withdrawals if we confirm fraud.

We update terms only when necessary for security, compliance or service improvements. You'll get email notice and a 14-day review period inside your account before any major change takes effect.

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